Return and Refund Policy
Effective Date: 25 July 2026
At Nitya Homes, customer satisfaction is important to us. We strive to ensure that every product reaches you in excellent condition. Please read this Return & Refund Policy carefully before making a purchase.
1. Return Requests
At Nitya Homes, we generally do not accept returns for products purchased through our website.
If you experience any issue with your order, you must contact our customer support team before requesting a return or taking any other action.
No return requests will be accepted without prior approval from our customer support team.
2. Eligible Issues
You may contact us if:
- You receive a damaged product.
- You receive a defective or non-functional product.
- You receive the wrong product.
- You receive an incomplete order.
- Your order arrives with missing parts or accessories.
Each request will be reviewed individually by our support team.
3. Reporting Timeframe
To help us resolve your issue quickly, please contact us within 24–48 hours of receiving your order.
When contacting us, please include:
- Your Order Number
- Photos or videos clearly showing the issue
- Photos of the product packaging
- A brief description of the problem
Requests made after this period may not be eligible for review.
4. Inspection and Resolution
Once we receive your request, our support team will review the information provided.
Depending on the issue, we may:
- Provide troubleshooting assistance.
- Request additional information or photographs.
- Approve a replacement (where applicable).
- Approve a refund (where applicable).
- Offer another suitable resolution at our discretion.
All decisions are made after reviewing the details of your request.
5. Refund Process
If a refund is approved, it will be processed to your original payment method.
Refunds are generally completed within 5–10 business days after approval.
Please note that the exact processing time may vary depending on your bank or payment provider.
6. Exchange Policy
We do not offer general product exchanges.
If you receive a damaged, defective, or incorrect product, we may offer a replacement or another suitable resolution after reviewing your request.
7. Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 24–48 hours of delivery.
Please provide:
- Your Order Number
- Clear photos or videos of the issue
- Photos of the product packaging
- A brief explanation of the problem
Please do not dispose of the product or its original packaging until your request has been reviewed.
8. Non-Returnable Items
Unless otherwise required under applicable law, the following items are generally not eligible for return:
- Products that have been used or installed.
- Products damaged due to misuse, improper installation, negligence, or unauthorized repairs.
- Products returned without prior approval from our customer support team.
- Products without their original packaging, accessories, manuals, or included components.
- Products marked as non-returnable or final sale at the time of purchase.
- Requests submitted after the reporting period.
9. Return Shipping Costs
If a return is approved by Nitya Homes, we will inform you whether:
- We will arrange a pickup through our courier partner, or
- You will need to ship the product to us.
Where the issue is due to:
- A damaged product
- A defective product
- An incorrect product sent by us
Nitya Homes will bear the applicable return shipping costs.
For any other approved return requests, return shipping costs may be the customer's responsibility unless otherwise agreed.
10. Order Cancellation
Orders may be cancelled only before they are shipped.
Once an order has been dispatched, cancellation requests may not be possible and will be subject to our review.
11. Contact Us
If you have any questions regarding returns, replacements, or refunds, please contact us before taking any action.
Nitya Homes
Email: helpnityahome523@gmail.com
Last Updated
25 July 2026